Lessons for Healthcare

The success of CRM in commercial aviation has caught the attention of other high-risk industries, specifically healthcare.  Drawing upon the similarities between aviation and healthcare, Indelta has designed a comprehensive Safety Learning System called LESSONS from the FLIGHT DECK™. This multi-disciplinary learning system addresses the real root causes of safety outcomes. LESSONS from the FLIGHT DECK™ equips healthcare organizations with a full suite of services that help prevent errors ( including our Error Prevention Checklists) create seamless communication among team members, improve staff morale, and create more effective work processes.

Benefits of the LESSONS from the FLIGHT DECK™

Improved Communication. Practical communication and leadership skills training helps team members prevent misunderstandings, work more effectively, and improve team morale.

Fewer Errors.  Specialized error management strategies, integrated into daily work, reduce the risk of incidents.

Better Situational Awareness.  Indelta’s proprietary Error Prevention Checklist tools for briefing and debriefing, combined with specialized skills to apply these tools to real-world situations, improve team situational awareness.

Improved Processes.  Practical process improvement tools help managers redesign workflow for improved safety outcomes, cost reduction, and better cycle time.

Fewer Conflicts. High-respect communication approaches help performers deal skillfully with difficult conversations, workplace conflicts, and high-stakes situations.

Employee Retention. Studies show that work environments characterized by respect, appreciation, and professional development, create higher employee performance and retention.

A Safety Culure.  When leaders embrace safety as a business imperative, and take positive action to create a safer workplace, safety becomes and integral part of how people do daily work.

How Indelta Learning Systems Gets Results

A Systems Approach

Indelta’s cohesive “Learning System” encompasses consulting, training, change-management, client team development, and tools (job-aides). Deployed with expert guidance from Indelta, this suite of products and services offers just the right mix of solutions to achieve each client’s specific organizational goals.

Indelta’s “Systems” approach derives from scientific research and practical experience in the field of Organizational Performance Improvement. This proprietary systems model addresses the complete range of root causes such as knowledge, skill, motivation, human behaviors, work processes, technology, equipment issues, and more. In fact, Indelta’s needs analysis process looks at any factor that could influence safety outcomes in a client organization. Similarly, Indelta offers a full suite of solutions to address each root cause area.

A Phased Rollout

Indelta’s methodical “Phased Rollout” takes to heart the adage, “Diagnose before you prescribe.”  Each phase builds upon the previous step to meet clients at their exact point of need and organizational readiness.

Phase 1: Organizational Readiness for CRM
Through listening, observing, auditing, and exploring best practices, Indelta helps clients identify their highest priority opportunities for improvement.

Phase 2: Foundational Knowledge of CRM Concepts
A series of learning events helps the client build a solid base of knowledge of the CRM concepts.

Phase 3: In-depth Learning in CRM Topics
Learning activities allow individuals and teams to achieve mastery of the CRM tools and techniques most relevant to the client’s highest priority opportunities for improvement.

Phase 4: CRM Safety Improvement Projects
Safety-improvement project teams apply their learning to deploy “live” safety improvement projects that achieve measurable improvements in critical metrics.

Phase 5: Internal Client Expertise in CRM
Internal experts learn to become “go-to” resources for CRM within the client team.

Phase 6: Diffusion of CRM throughout Client Organization
Having established success in initial CRM projects, Indelta helps the client carry CRM into other business units, departments, and facilities who will benefit from the CRM approach.

Focus On Results

According to the American Society for Training and Development (ASTD), 80% of training yields little or no change in workplace behaviors. Indelta helps clients beat those odds by employing three strategies to ensure that the investment in learning leads to real change on-the-job.

Strategy 1: Preparing for Learning Events
Indelta helps participants arrive at learning events “ready to learn” by making learning relevant to actual workplace needs, valuable to achieving their business and personal goal, and supported by senior leadership.

Strategy 2: High-Impact Learning Events
Indelta utilizes skilled facilitators who employ a wide range of visual, auditory, and experiential learning techniques that engage, inspire, and challenge participants to get personally involved in the learning process.

Strategy 3: Follow-up to Learning Events
Indelta creates accountability for learning by holding follow-up events at strategically planned milestones after the initial learning event. These follow-up sessions give learners the opportunity to “stand and deliver” on action commitments, help each other overcome barriers to implementation, and encourage each other to make the learning “stick” long after the seminar ends.